At Subhash Digital, we are committed to providing high-quality website development services to meet your business needs. However, if you are not completely satisfied with our services, we offer a fair refund policy as outlined below:
1. Eligibility for Refund
- Initial Consultation & Planning: Fees for initial consultations and project planning are non-refundable.
- Project Initiation: Once the project has been initiated and the initial payment has been made, refunds are not applicable for the work that has already been completed.
- Cancellation Before Development Begins: If the project is canceled before the development phase begins, a refund may be issued, minus any non-refundable fees (e.g., consultation, research, design mockups).
- Cancellation During Development: If the project is canceled after the development phase has begun, a partial refund may be provided based on the work completed up to the point of cancellation.
2. Refund Requests
- All refund requests must be made in writing within 14 days of the payment date. Please include the reason for the refund and any relevant details.
- Refund requests submitted after 14 days will not be eligible for a refund.
3. Refund Process
- Once a refund request is received, we will review it within 7 business days.
- If the refund is approved, it will be processed within 14 business days after approval.
- Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.
4. Non-Refundable Services
- Completed Projects: Once a project has been completed and delivered, it is considered final, and no refunds will be issued.
- Third-Party Services: Fees paid for third-party services (e.g., domain registration, hosting, premium plugins) are non-refundable.
- Custom Work: Any custom work, including custom design and development, is non-refundable once delivered.
5. Dispute Resolution
- If you are dissatisfied with any aspect of our service, we encourage you to contact us immediately to resolve the issue.
- We strive to work collaboratively with our clients to address any concerns and reach a mutually satisfactory solution.
6. Amendments to the Policy
- Subhash Digital reserves the right to amend this refund policy at any time. Any changes will be communicated to clients and will apply to future transactions.
7. Contact Information
For any questions or concerns regarding this refund policy, please contact us at saishiv1997@gmail.com